Return Policy
LOLLI POPITT CANCELLATION POLICY
Underwear orders can be cancelled within 4 hours of purchase. This is because designs are assembled BY HAND right here in-house. We aim to get them prepped for assembly right after they are placed to get them to you as soon as possible! Therefore, cancellations or changes to orders should be made within this timeframe to guarantee accommodation.
LOLLI POPITT EXCHANGE & RETURN POLICY
*All underwear is assembled especially for you when you place your order!... with love. All sales are final.
However, we do accept exchanges for size (1 time per shipping address) or irregularities (for alterations). Underwear return requests are accepted for exchange (read policy below) within a 10 business day period after you receive your order.
Please contact us with any problems with your order.
*Exchanges are accepted on a case-by-case basis. You can apply for an exchange by submitting photos of your garment to: Exchange@lollipopitt.com
* SALE OR PROMOTIONAL ORDERS OVER 20% OFF ARE FINAL SALE, NO EXCHANGES
*ITEMS FROM THE CHARM STORE AND ALL ACCESSORIES ARE FINAL SALE
*PROMOTIONAL COUPONS at checkout, SALE, SAMPLE SALE or CUSTOM orders are FINAL SALE. No returns or exchanges.
*We do not accept returns or exchanges for INTERNATIONAL ORDERS
*Quality Control Process: *To avoid disproportions, each garment is put through a rigid quality control process by our staff and photo documented in our studio once approved with our seal of excellence. However, we do realize that mistakes happen. In which case, we will apologetically accept your exchange and remake your garment upon receiving your original order.
Our design options are constantly changing! Exchanges must be reported within 10 days of confirmed delivery of your order to be sure we still have your design elements in stock. If not, we can exchange those embellishments for ones we have available. For expedited shipments, exchanges can be reported up to 14 days after confirmed delivery depending on your initial shipment option.
*In order for a replacement, items must be unworn/unwashed and have tags attached and liners (if applicable) in place. Please try on bottoms over underwear!
If we receive a design that has been worn, we will not be able to complete the exchange and a memo will be placed on your account.
We are not responsible for any damages that may occur to the customer when using our items such as and not limited to, cuts, burns, irritation, allergic reactions etc.
The replacement process will begin once we receive your returned garment.
Once your items are inspected by the return department, you'll get your refund typically within 48 hours. However, it may take up to 7-10 business days for the refund to be processed depending on your bank.
DAMAGE UPON RECEIVED
In the unlikely chance your garment arrives damaged upon delivery, we will replace your design free of charge. Email us at Exchange@Lollipopitt.com with images of the damaged delivery and/or packaging and any damaged items within your order. Damaged upon received orders must be reported within 3 business days.
HOW TO EXCHANGE
Always contact us before sending back your item. You can email us directly at Exchange@Lollipopitt.com wi
An exchange form will be included in your package with instructions on how to send back your design. We will issue you a shipping label to return your design and will send your replacement back to you. This will be free of charge. For multiple exchanges within one order, customer will be responsible for shipping after the first exchange. After you have already made one size exchange within a year (per shipping address), customer will be responsible for size exchange shipping thereafter.
GENERAL WEAR & TEAR
With proper care (please refer to our CARE GUIDE), your special Lolli Popitt garments are made to last for countless wears. However, we offer 1-year insurance on your purchase of items costing $150 and over.
You can purchase insurance here LP INSURANCE up to one week after purchase is complete and will be able to use it for a credit on our site for the full amount of your purchase. This will be issued upon receiving the return of your garment.
SALES
All on-sale items are final-sale. We do not offer size exchanges for any sale items. Once pre-made garments are reduced in price with all sales and sizes final, they do not offer customization options.
Promotional sales are not on Clearance & are not final-sale. They follow the same return & exchange guidelines above. Orders purchased using promo codes follow the same guidelines. If sale items are purchased using a code or gift card however, they are Final Sale.
WE VALUE YOUR HAPPINESS
We understand that online shopping, especially lingerie shopping can be challenging sometimes. If you are dissatisfied with your purchase for another reason, please contact us and we will try to resolve the issue on a case-by-case basis. We will do our best to make sure you are happy!
*If you have any questions before you order, just ask us! We are happy to help.
